Last Updated: [08/08/2026]
At Glam & Glow, we aim to deliver your orders safely and on time. Please review the following shipping and delivery information before placing your order.
1. Shipping Charges
Kolkata:
Orders of ₹699 or above are eligible for FREE DELIVERY within Kolkata.
For orders below ₹699, applicable delivery charges will be calculated/displayed at checkout.
Outside Kolkata:
Delivery charges are applicable and will be calculated/displayed at checkout based on the delivery location and order details.
2. Order Processing Time
Orders are processed according to the product-specific processing time mentioned on the respective product page.
Processing time may vary depending on the product, customization, quality checking, packaging, or availability.
The processing time does not include the delivery transit period.
3. Delivery Time
After dispatch, orders are generally delivered within 5–7 working days.
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays, and circumstances beyond our control.
4. Order Tracking
Once your order has been dispatched, tracking information will be provided where available. Customers can use the tracking details to monitor their shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact details while placing an order.
Glam & Glow will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Cash on Delivery
Cash on Delivery (COD) is currently not available.
All orders must be paid online at the time of purchase using the payment methods available on our website.
7. Delayed Delivery
Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier/logistics issues, weather conditions, public holidays, incorrect address details, remote locations, or other circumstances beyond our control.
8. Damaged or Tampered Package
If you receive a package that appears damaged or tampered with, please contact us as soon as possible.
We recommend taking clear photographs/videos of the package and product upon receiving the order, as these may be required to investigate a shipping-related issue.
9. Remote or Non-Serviceable Locations
Certain locations may require additional delivery time or may not be serviceable by our courier partners. If a location is found to be non-serviceable, we will contact the customer regarding the order.
10. Contact Us
For any questions regarding shipping or delivery, please contact us through the contact details provided on our website.